We want you to have a satisfying shopping experience with our Artistic store. Below is our Return and Refund Policy to guide you through the process:
Returns:
If you are not entirely happy with your purchase, you can initiate a return within 5 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. To request a return, please contact our customer support team with your order details and reason for return. Our team will provide instructions on how to proceed with the return. If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund. Shipping costs for returning items are generally the responsibility of the customer unless the return is due to an error on our part or a defective product.
Refunds:
We will process your refund once we receive and inspect the returned item. The refund will be issued using the same payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account.
Policy Updates:
We reserve the right to update our Return and Refund Policy as needed. Please check the policy periodically for any changes. If you have any questions or concerns regarding our Return and Refund Policy, please feel free to reach out to our customer support team. Thank you for shopping with us!
